A version of this article first appeared in the December 2020 issue of Export Compliance Manager, no. 9. It can challenging to deal with a disgruntled overseas customer that purchased a product now in need of repair.  The challenge of satisfying that customer can be even greater if the product in question may not be shipped freely across borders. Imagine the following scenario: you are a trade compliance manager of a California company making advanced navigation and positioning equipment.  Your … Read More